Sales Skills 1 - Basic program

"When you get closer to closing, you have to know exactly what to do and then make a firm turn to closing, just as you would change the speed as you drive down the street."

Trener

Mladen Jančić, MSc, CMC

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Who is the workshop intended for?

The training program “Sales Skills 1 – Basic program” is intended for sales staff and sales managers, inexperienced salespeople, salespeople who travel and go to meetings and employees and companies who want to improve sales results.

Training objectives

The aim of the program is to teach participants the basic sales steps from the beginning - research until the conclusion of the sale. They will also learn how to properly ask questions, meet customer wishes, and properly handle complaints.

Workshop content

research
- analyzing the customer and product
- customer information
goals
- preparing alternative options
- other buyers of products/services
other products for a particular customer
- asking questions
- asking up indirect questions
- keeping the initiative in communication.
explaining usefulness
- usefulness, not features
- needs of the customer
properly challenging the complaint
closing the job
- signals for buying and ordering

DURATION: ONE DAY TRAINING PROGRAM

Sales