Sales Skills 2 - Advanced program

"When it comes to indirect selling, “eye to eye” is a game that is played in the backyard of the opposite side, so the seller is somewhat lonely and therefore more vulnerable." The training program "Do you want to sell successfully?" will teach less experienced sellers about the game, and experienced will be reminded how it should be done.

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Who is the workshop intended for?

The training program “Sales Skills 2 – Advanced program” is intended for sales staff and sales managers, people who come into contact with potential or current customers, salespeople who travel and go to meetings and employees and companies who want to improve sales results.

Training objectives

Participants will learn how to handle specific situations on the go, which even experienced salespeople are struggling with. The goal is to overcome typical price complaints, delivery times, purchase conditions, and behavioural techniques in demanding situations.

Workshop content

Basic rules for rejecting a complaint
Disclosing and dealing with a different type of customer and typical remarks
- Desperate Indecisive
- Shaken Doubter
- Dominant Dictator
How to prepare to meet each of the customer types?
How to take advantage of the concern of Indecisive, the laziness of Doubter and the pride of Dictator?
Verifying whether there is a real and reasoned objection
What are the rules to follow when we cite other companies when selling?
How to respond to a buyer’s list of complaints?
Assisting the buyer in purchasing your products/services
Giving a good impression to the proud customer
Why should sellers be happy about complaints?
Rules for closing a sale
The attitude of the seller
Fast closing of sales
“Step by step” tactic
When to keep quiet?

DURATION: ONE DAY TRAINING PROGRAM

Sales