How to Communicate Bad News – NEW!

Who is the workshop intended for?

The training program “How to Communicate Bad News” is intended for team leaders, department heads and other members of management who have to communicate bad news to employees such as: they are not doing well enough, they cannot take vacation, they cannot get a raise, their employment contract is terminated or they will not be promoted.

Training objectives

Communicating bad news is something that managers should do without delay and lightly but still with attention to the employee. The goal of this training module is to teach participants techniques that can facilitate conducting this type of conversation and how to manage the communication process more successfully.

Workshop content

• What are the mistakes managers make when delivering bad news
• How to avoid everyday pitfalls when delivering bad news
• Three conditions to prevent a bad news conversation from turning into a disaster
• How to prepare employees for decisions that are unpleasant for them
• How to deal with unpleasant criticism, belittling, insulting or inappropriate behavior of the interlocutor
• Calming emotions and more effectively “igniting” the rational brain in a challenging conversation
• Getting to know the four basic communication styles
• Types of “difficult” people – categories that help with the response
• Key verbal techniques for different interlocutors
• How to end a conversation and what to focus on

DURATION: ONE-DAY TRAINING PROGRAM 

Leadership

How to Communicate Bad News