Influencing Skills for Sales Managers / Salespeople (Persuasion Skills)

Who is the workshop intended for?

The training program “Influencing Skills for Sales Managers/Salespeople (Persuasion Skills)” is intended for sales advisors and managers who want to influence the behaviour and decision-making of their clients or employees.

Training objectives

The training program provides practical tips on how to convince others of their ideas and views. The skills obtained at the training are applicable both internally and towards clients.

Workshop content

• persuasion and influence
• determining your style of influence
• understanding other influencing styles
• identify the “trigger” with the interlocutor
• choosing an effective communication style
• persuasive expression – influential words
• the influence of nonverbal communication and assertiveness
• the meaning of emotional intelligence in influencing others
• managing resistances.