Employee Experience Design- NEW!

Who is the workshop intended for?

This training is intended for HR managers, HR experts and department heads who want to improve the working environment, engagement and satisfaction of employees, strengthen organizational culture and employer branding. It is extremely useful for companies that are preparing or are currently undergoing transformation, rebranding and changing company values ​​and company culture.

The program is designed to combine the principles of Design Thinking methodology through a dynamic and interactive work model in order to explore, understand and improve each phase of the employee “journey” during the time spent in and with the organization.

Training objectives

Through the Design Thinking approach, participants will learn to better understand the real (and often hidden) needs, desires and pain points of employees, through all stages of their "journey". Using a concrete example, we will practice creative thinking and generating innovative solutions to improve the employee experience and how to discover the key and most important moments for employees and the organization. The participants will also master the methods and techniques of how to co-create solutions together with employees and in which stages of design and how to involve employees in the process.

Workshop content

• Employee experience and why it is important to create experience map
• Why it is crucial to understand the real needs of employees
• A brief overview of the Design Thinking methodology and how to apply it in HR
• Why we need Human-Centered Design in HR today more than ever before
• Customer story and creation of employee personas
• Mapping key points and channels of interaction in the employee journey
• Identifying needs, obstacles and WOW moments
• Where are the opportunities for the organization and the employee and what are the key moments of the “journey”
• Strategic design of the employee experience and how to align it with the brand and company values
• Creative techniques for generating innovative ideas
• Prototyping the improvement of the employee experience
• How to test prototype
• Monitoring results and adjusting according to feedback
• Setting up action plans for further improvement of employee experience
• Practical guidelines for efficient implementation of the activity plan

DURATION: ONE DAY TRAINING PROGRAM

Human resources

Employee Experience Design