Arranging meetings over the phone

"Successful phone sales are not a cold and repetitive process, but a kind exchange of information."

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Who is the workshop intended for?

The training program “Arranging meetings over the phone” is intended for anyone who tries in their own name or for the needs of others to coordinate a sales meeting and sales and contact staff and administrative staff that have the role of intermediaries in negotiating business meetings.

Training objectives

The goal of the training is to master the basic techniques of telephone sales, improve the tone of the voice, as well as point to the most common phone sales mistakes and solutions to all the usual obstacles in arranging meetings.

Workshop content

Factors affecting telephone sales
The specificity of the telephone communication mode
Stress and the phone
Human factor
Improving the tone of the voice
Examples of the appropriate tone of the voice
Conversation management
Listening
types of questions
Planning a cold-call
Tele-script
Examples of outbound sales talks – meeting arrangements
Solving complaints in telephone sales.

DURATION: ONE DAY TRAINING PROGRAM

Sales and Negotiation