Conflict Management – Part II


Four steps in cooperative conflict resolution

  1. Start a discussion about the issue (problem) you want to solve, based on collaboration
  2. Listen to each other to discover individual interests
  3. Create opportunities – ways to solve problems
  4. Develop an agreement that includes as many interests of everyone involved in the process as possible

“Problem Attack” – Four Steps in Cooperative Conflict Resolution

  1. Presenting the problem: if we do not present the problem, we cannot even deal with it; it is important to present it in the context of cooperation and the desire for its successful resolution, for mutual benefit.
  1. Discovering common interests: depending on which meta-level we look at, each problem is made from aspects that are the same with opposing parties. If we are tired and there are two chairs in front of us, regardless of the debate over whether a chair is more comfortable than canvas or plastic, can we agree that it is good to sit? Do we agree that both chairs are furniture?
  1. Generating options (opportunities): you should work together to create the preconditions for successful conflict resolution. Each problem has several possibilities to solve. They need to be designed, and “written on paper.”
  1. Quality agreement: if we have successfully “done” the first three steps in resolving a conflict situation, a good agreement should be the easiest part of the process.

What is the difference between dialogue and discussion?

The dialogue aims to achieve joint cooperation and find a common solution that is suitable for both parties. The dialogue is based on listening during which we try to understand the arguments the person is making. Also, dialogue is a way of expanding our horizons, exploring our own attitudes and beliefs, and opening the possibility to learn and change something. The most important feature of dialogue is showing respect for the other person (s).

Unlike dialogue, in a debate, the goal is to win. We use what the other side has said, to take advantage of its weaknesses and make a counter-argument out of them. We do not accept other people’s opinions, but we believe that ours is right and we strive to prove that we are right. In discussion, the person is not open to change and learning, is limited in their attitudes, and opposes their ideas to others. Unlike dialogue, the discussion does not show respect for other people and there is the labeling of people.

Ostavite email adresu i

BESPLATNO PREUZMITE
BROŠURU "Koliko dobro slušaš"

Provjerite koliko dobro vladate komunikacijskom vještinom slušanja.
PRIJAVA
close-link