{"id":4170,"date":"2021-03-23T10:29:25","date_gmt":"2021-03-23T09:29:25","guid":{"rendered":"https:\/\/anglo-adria.com\/?p=4170"},"modified":"2021-04-01T10:34:17","modified_gmt":"2021-04-01T08:34:17","slug":"feedback-or-feedforward","status":"publish","type":"post","link":"https:\/\/anglo-adria.com\/en\/feedback-or-feedforward\/","title":{"rendered":"Feedback or feedforward?"},"content":{"rendered":"<h3><strong><span data-preserver-spaces=\"true\">Feedback<\/span><\/strong><\/h3>\n<p><strong><span data-preserver-spaces=\"true\">Feedback\u00a0<\/span><\/strong><span data-preserver-spaces=\"true\">is an opinion about how a task and job has been done or a general evaluation of employees.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Every person as a social being loves to receive praise for a job well done. However, it is hard for people to receive criticism. When we praise a person, their sense of belonging and contribution to the organization or team grows, and consequently, their motivation grows. On the other hand, when a person receives criticism for a task performed, the feeling of satisfaction slowly declines. Most people will work harder on what was wrong because of criticism, hoping it will improve. However, there are people whose motivation will start to drop because of criticism.<\/span><\/p>\n<blockquote><p><strong><span data-preserver-spaces=\"true\">How to give feedback properly?<\/span><\/strong><\/p><\/blockquote>\n<p><span data-preserver-spaces=\"true\">To give feedback properly, we need to ask ourselves what is the purpose of that feedback. Do you care to point out to that person that they did something wrong or you just use feedback as a way of expressing frustration and dissatisfaction? If it is a way of expressing one\u2019s dissatisfaction and frustration, criticism will jeopardize the ego and feelings of the other person.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">It is important to note that feedback is not just another name for pointing out poorly done jobs\/tasks. It is also used as a compliment for a well-performed job. Certainly, praise will be understood positively in most cases, while for criticism we still need to choose the way we say something. To avoid misunderstandings, a few rules need to be followed:<\/span><\/p>\n<ul>\n<li>Talk about a specific situation\/job\/task, not a person<\/li>\n<li>Be clear and precise<\/li>\n<li>Do not include feelings and emotions<\/li>\n<li>Include positive comments<\/li>\n<li>Mention a maximum of three things a person needs to improve<\/li>\n<li>Give support and offer a suggestion<\/li>\n<li>Make sure the person understands you<\/li>\n<li>Be honest and considerate<\/li>\n<li>Do not give feedback if you are angry<\/li>\n<li>Say you are there for any further questions<\/li>\n<\/ul>\n<blockquote><p><strong><span data-preserver-spaces=\"true\">How to receive feedback?<\/span><\/strong><\/p><\/blockquote>\n<p><span data-preserver-spaces=\"true\">Think of feedback as a gift given to you by a person. Only by getting feedback can we grow and develop. It is difficult for people to hear that they have done something wrong or that they have not met the expected criteria. Receiving feedback is a skill we can learn over time and use for our future growth. Golden rules for receiving feedback:<\/span><\/p>\n<ul>\n<li>Listen actively<\/li>\n<li>Ask for clarification<\/li>\n<li>Thank the person for their time and for the feedback<\/li>\n<li>Self-assess the validity of the feedback<\/li>\n<\/ul>\n<blockquote><p><strong><span data-preserver-spaces=\"true\">How to start a conversation when giving feedback?<\/span><\/strong><\/p><\/blockquote>\n<p><span data-preserver-spaces=\"true\">Before stating what you want to say, it is important to set the framework of communication and direct the outcome in the desired direction, or to say:<\/span><\/p>\n<ul>\n<\/ul><ul>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">What is the purpose of this conversation (does it give clarity and\/or calm the interlocutor)?\u00a0<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">Why is this important (what is the purpose of this\/ bigger picture)?\u00a0<\/span><\/li>\n<li class=\"ql-indent-1\"><span data-preserver-spaces=\"true\">In what way do I want the employee to hear and understand what you are going to tell him\/her? What do you expect him\/her to do? Why is it important for them to do that?\u00a0<\/span><\/li>\n<\/ul>\n\n<p><span data-preserver-spaces=\"true\">Give each employee or team member time and try to give them constructive feedback, based on concrete facts and situations because that is exactly what will make your employees grateful, even if it is negative feedback!<\/span><\/p>\n<h3><strong><span data-preserver-spaces=\"true\">Feedforward\u00a0<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Feedforward is giving &#8220;feedback&#8221; in advance before we even start an activity.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">We can give feedforward, for example, by telling a co-worker\/employee what are the two things to consider when performing the next task.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Feedforward can also be given to people we don\u2019t know so well, we simply give suggestions on how to do something successfully.<\/span><\/p>\n<blockquote><p><strong><span data-preserver-spaces=\"true\">Some advantages of feedforward:<\/span><\/strong><\/p><\/blockquote>\n<ul>\n<li><span data-preserver-spaces=\"true\">The past is not mentioned, we only talk about the future \u2013 everything is said positively, as something that can be done (as opposed to the past that can no longer be changed)\u00a0<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">People generally receive it more positively, they are less defensive and they do not take it personally<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Feedforward can be received from people you don&#8217;t know very well\u00a0<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Gives the feeling that things can change<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Can cover almost all topics as feedback<\/span><\/li>\n<\/ul>\n<blockquote><p><a href=\"https:\/\/anglo-adria.com\/en\/workshop\/feedback-culture\/\">Feedback Culture<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Feedback Feedback\u00a0is an opinion about how a task and job has been done or a general evaluation of employees.\u00a0 Every person as a social being loves to receive praise for a job well done. However, it is hard for people to receive criticism. When we praise a person, their sense of belonging and contribution to [&hellip;]<\/p>\n","protected":false},"author":58,"featured_media":4158,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1034],"tags":[2309,2310],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Feedback or feedforward?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/anglo-adria.com\/en\/feedback-or-feedforward\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Feedback or feedforward?\" \/>\n<meta property=\"og:description\" content=\"Feedback Feedback\u00a0is an opinion about how a task and job has been done or a general evaluation of employees.\u00a0 Every person as a social being loves to receive praise for a job well done. 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