The training program is intended for managers of all levels who work with employees who are difficult to lead and those who have communication difficulties, and is very useful for those who need to conduct demanding calls and deal with unpleasant situations, either with colleagues within the company or with clients.
The goals of this training are multiple. It is crucial for participants to be aware of the most common barriers in communication, which is why conversations and relationships with some individuals can go in the unwanted direction, and interlocutors would be perceived as truly "difficult". It is also important to learn how to separate the behavior and comments of the interlocutor from us personally and retain our professionalism. Only when participants have the names for "phenomena" they are struggling with on a daily basis and knowledge of possible responses to them, can they lead their behavior in a targeted and constructive manner and achieve what they want.