It is intended for anyone who uses the telephone as a sales channel.
The purpose of the program is to acquire advanced skills and knowledge a in the field of telemarketing. Training content is simplified in order to lead the participants through each stage of the sales conversation.
• types of buyers
• what does the buyer actually wants?
• listening for sales professionals
• why does misunderstanding in the telephone communication happens?
• power of persuasion
• the art of asking the right questions
• assists the byer with selecting a product / service
• models of sales argumentation
• selling diferential benefits
• the most common sales objections in consultative sales and how to manage them